Terms & Conditions

Gift Vouchers at Cooks

Cooks Vouchers make the ideal present for the food lovers in your life. You can buy course-specific personalised vouchers as listed on the site, or for a monetary value from £25 upwards. These can then be redeemed against the course of their choice.

All vouchers are valid for one year from the date of purchase and cannot be used in conjunction with any other offer.

Monetary vouchers are transferable but non-refundable. Course-specific vouchers are transferable but in the unfortunate event of cancellation by the recipient; we will endeavour to offer the place to someone on the waiting list or resell. If we are successful, then your voucher will be refunded in full. Otherwise, we will offer an alternative course.

Terms and Conditions for Non-Residential Cookery Courses

Until payment is received in full, places on a course will remain open. Once payment is received, your place is secure and will send confirmation in writing – by e-mail if you provide us with an e-mail address, or by regular post.

Cancellation Policy:

Things do happen, so in the unfortunate event of you having to cancel a booking, let us know as soon as possible and we will work with you to find a solution.

  • Cancellations 8 days or more before the start of the course can be transferred to another course of the same value.
  • Courses cancelled less than 7 days before the course are non-refundable. We will endeavour to offer the place to someone on the waiting list or resell and if we are successful, then your course fee will be refunded in full.
  • If we have to cancel a course, for whatever reason, we will offer you the choice of a replacement course or a full refund.

Unless we have the minimum number of booking for places for a course to run successfully, we reserve the right to cancel. We will endeavour to give you advance notice of cancellation. In the unfortunate event this happening,  you are entitled to a full refund on course fees. We cannot, however,  be responsible for any travel or accommodation charges incurred, unless your accommodation is booked at Carlton Towers. Please ensure you have adequate travel insurance.

Should it be necessary for us to change the tutor or content of a course we will let you know in reasonable time. However, we cannot be responsible for last-minute changes due to unforeseen circumstances. In this case, we reserve the right to make changes as needed.